Consumer Service

Some products contain liqueur, rum, or brandy as an ingredient. This is clearly declared in the list of ingredients.

KuchenMeister is working intensively on a technologically feasible reduction of additives. This means, for example, that natural flavorings are being used increasingly. A complete conversion to natural flavorings is planned.

Allergens that are directly included in the recipe are listed in bold type in the respective list of ingredients. The packaging of our products contains a note immediately following the list of ingredients indicating which traces of allergens might be present. The statement “May contain traces of…” is a voluntary indication regarding the unintentional entry of allergenic substances into the food, which cannot be avoided with absolute certainty for technological reasons. (Source: Food Federation Germany / Lebensmittelverband). Therefore, the trace warning does not necessarily mean that even the smallest amounts of allergens are actually present in the food.

Cross-contamination: Despite high standards in our hygiene concept and the greatest care, the unintentional transmission of allergens within production cannot be 100% ruled out.

Information on eggs used in our products can be found in bold type on the product’s list of ingredients. This can be viewed on the respective product page and on the packaging.

Fat and water do not mix easily. This is where emulsifiers come into play. They make it possible to combine components that are naturally immiscible into stable compositions.

To ensure that our doughs and creams can be processed perfectly during production and that our cakes always offer the best quality, we use emulsifiers for stabilization, such as mono- and diglycerides of fatty acids. These are produced exclusively on a plant basis.

In general, we do not use chemical azo dyes. We are working at full speed on the increasing conversion to natural coloring plant extracts.

Is not used in our products.

Glycerin is used as a humectant and is always plant-based in all KuchenMeister products.

Some of our baked goods carry a “Halal Seal” on the packaging. This identifies products that comply with Muslim dietary regulations. Among other things, they contain no pork components, no alcohol, and no animal rennet. Since we use exclusively plant-based ingredients for the production of our baked goods (with the exception of eggs and dairy products), the seal in our company refers merely to the exclusion of alcohol as well as dairy products produced with animal rennet. These products are marked with a corresponding icon on the product page and can be filtered in the selection.

Essentially, the use of preservatives is avoided.

Despite high standards regarding our hygiene concept and the greatest care, the unintentional transmission of allergens in minute quantities within production cannot be 100% ruled out.

Rennet is used in some of the milk products we use, such as quark (curd cheese) and sweet whey powder. This rennet is exclusively of microbiological origin.

We produce numerous products without the addition of milk-based raw materials. These can be filtered in the product list. Dairy products and milk-based raw materials contained directly in the recipe can be found in bold type in the respective list of ingredients. These are noted on the product page and on the packaging. The presence of lactose due to possible cross-contamination can never be ruled out.

This is obtained from the peeled seeds of the sweet lupin. The bitter substances found in classic lupins are absent in the sweet lupin. Lupin flour is characterized by a 40 percent protein content and a slightly nutty taste. Lupin flour is used for the production of a few specific products. If it is directly included in the recipe, you will find the ingredient in bold type in the list of ingredients. This can be viewed on the product page and on the packaging.

The wheat flour used in our products is sourced primarily from regional mills. The focus here is on reliable regional origin and optimal quality.

The mono- and diglycerides of fatty acids contained in some baked goods, which are used as emulsifiers, are exclusively of vegetable origin.

Hazelnuts and almonds are used for various products. Despite the greatest care, cross-contamination cannot be completely ruled out. Nuts and tree nuts directly contained in the recipe can be found in bold type in the respective list of ingredients. These can be viewed on the product page and on the packaging.

For all our products, we exclusively use segregated (SG-certified) palm oil, the origin of which is traceable to the source. No additional rainforest is destroyed for our products.

Soy is used for a few specific products. In the list of ingredients, you will find soy in bold type. This can be viewed on the product page and on the packaging.

We use this in our cakes as a humectant. Our sorbitol is always of vegetable origin.

KuchenMeister products are generally vegetarian – we do not use any ingredients of animal origin, with the exception of eggs and dairy products.

Generally, KuchenMeister products are vegetarian. Of these, numerous products are also produced without the addition of eggs and milk. These are marked with a corresponding icon on the product page.

KuchenMeister products are vegetarian – we do not use any ingredients of animal origin, with the exception of eggs and raw materials made from milk and dairy products.

Sugar is one of the basic ingredients in fine baked goods. We have already been working for several years on a steady reduction of the sugar content in our products..

KuchenMeister works intensively on a technologically feasible reduction of additives. This means, for example, that more and more natural flavorings are used for the production of our baked goods. We essentially avoid the use of preservatives. Furthermore, we largely avoid artificial colorants.

Sweet snacks and cakes are tasty treats. There is no reason not to enjoy cookies, cakes, and treats as part of a healthy and balanced lifestyle. Children often find it difficult to judge the right amount and rely on the support of adults.

For many years, we have been deeply committed to sustainable action and the protection and improvement of human rights. Accordingly, we are fully committed to implementing the UN Guiding Principles on Business and Human Rights and work constantly with suppliers and business partners to expand upon them. Raw materials are selected according to high quality standards and our sustainability criteria. We monitor compliance with these standards regularly. Our Code of Conduct

In general, you can find KuchenMeister brand products throughout the German food retail sector. The product selection is partly seasonal. Supermarket chains offer some baked goods exclusively as promotional items, which we produce specifically for these promotions. You can find the products under the KuchenMeister brand as well as, in some cases, under retailer private labels.

KuchenMeister is a food processing company with very high quality requirements. We adhere to strict hygiene and quality standards that are set at an international level. Naturally, we wish to maintain these standards to ensure the highest possible food safety for our customers. We therefore ask for your understanding that we cannot offer factory tours. You are welcome to combine a trip to Soest with a visit to our factory outlet store.

Yes, KuchenMeister has a factory outlet at its headquarters in Soest, Westphalia. 

Supporting causes, both large and small, through donations is very important to KuchenMeister GmbH. However, donation requests to our company have increased significantly in recent times. It is not possible for us to meet all of these requests, even though they are certainly often worthy and justified. Therefore, our social commitment concept focuses on supporting associations and institutions in Soest. Please submit donation requests via our donation form.

Nowadays, we use almost exclusively digital media and do not use caps, keychains, etc., for distribution. Accordingly, we are unable to fulfill requests for such items.

You are welcome to get in touch with us using our contact forms. Please use the form below for complaints and this form for general inquiries.