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Consumer service
If your note refers to one of our products or is a general question/concern about one of our products, please contact our customer service at Customers.
Our Ingredients
Some products contain liqueur, rum or brandy as an ingredient. This is clearly stated in the list of ingredients. This is clearly stated in the list of ingredients.
Kuchenmeister is working intensively on a technologically feasible reduction in additives. This means, for example, that more and more natural flavors are being used. The complete conversion to natural flavors is planned.
Allergens that are directly contained in the recipe can be found in bold letters in the respective list of ingredients. Immediately following the list of ingredients, the packaging of our products contains an indication of which traces of allergens may be present.
The imprint 'May contain traces of...' is a voluntary indication of the unintentional entry of allergenic substances into the food, which cannot be avoided technologically with absolute certainty. Source: Food Association
Source: Food Association
Source: Food AssociationCross-contamination: Despite the high standards of our hygiene concept and the greatest care, an unintentional transmission of allergens during production cannot be 100% ruled out. (Possibly as a LINK for the other allergens?)
The reference to eggs used in our products can be found in bold letters on the list of ingredients of the products. These can be found on the product page (LINK) and on the packaging. (LINK ALLERGENS?)
Fat and water do not mix easily. This is where emulsifiers come in. hey make it possible to combine components that are inherently immiscible into stable compositions.
We use emulsifiers, such as mono- and diglycerides of fatty acids, to stabilize our doughs and creams in production and ensure that our cakes always offer the best quality. These are made exclusively on a plant basis.
Generell verzichten wir auf chemische In general, we do not use chemical azo dyes. We are working flat out on the increasing conversion to natural coloring plant extracts.
Some of our baked goods have a 'Halal seal' on the packaging.
This marks products that comply with Muslim dietary regulations. Among other things, they contain no pork components, no alcohol and no animal rennet. Since we only use plant-based ingredients for the production of our baked goods (with the exception of eggs and dairy products), the seal in our company only refers to the exclusion of alcohol and dairy products made with animal rennet. These are marked on the product page (LINK) with a corresponding pictogram and can be filtered in the selection.
Essentially, the use of preservatives is avoided.
Despite the high standards of the hygiene concept and the greatest care, an unintentional transfer of allergens in small quantities within production cannot be 100% ruled out. (LINK ALLERGENS)
Rennet is used in some of the milk products we use, such as quark and sweet whey powder. This is exclusively of microbiological origin.
We produce numerous products without the addition of milk-based raw materials. These can be filtered in the product list.
Dairy products and raw materials based on milk that are contained directly in the recipe can be found in bold letters in the respective list of ingredients. These are noted on the product page (LINK) and on the packaging. A possible cross-contamination presence of lactose can not be excluded in any case. (LINK ALLERGENS)
It is obtained from the peeled seeds of the sweet lupine. The sweet lupine does not have the bitter substances of the classic lupine. The lupine flour is characterized by a 40 percent protein content and a slightly nutty taste.
Lupine flour is used to make a few products. If this is included directly in the recipe, you will find the ingredient in bold letters in the list of ingredients. These can be found on the product page (LINK) and on the packaging.
The wheat flour used in our products is mainly sourced from regional mills. The focus here is on reliable regional origin and optimal quality.
The mono- and diglycerides of fatty acids contained in some baked goods, which are used as emulsifiers, are exclusively of vegetable origin.
Hazelnuts and almonds are used for various products. Despite the greatest care, cross-contamination (link) cannot be completely ruled out. Nuts and edible nuts, that are directly contained in the recipe can be found in bold letters in the respective list of ingredients. These can be found on the product page (LINK) and on the packaging.
For all our products, we only use segregated, i.e. SG-certified palm oil whose origin is traceable. No additional rainforest is destroyed for our products.
Soy is used for a few products. In the list of ingredients you will find soy in bold letters. These can be found on the product page (LINK) and on the packaging.
Kuchenmeister products are generally vegetarian - apart from eggs and dairy products, we do not use any ingredients of animal origin.
Generally, the kuchenmeister products are vegetarian. Many of these are also made without the addition of eggs and milk. hese are marked on the product page (LINK) with a corresponding pictogram.
Kuchenmeister products are vegetarian - apart from eggs and raw materials from milk and milk products, we do not use any ingredients of animal origin.
Sugar is one of the basic ingredients in fine baked goods. We have been working on steadily reducing the sugar content in our products for several years. (LINK MINDFUL CAKE ENJOYMENT)
Kuchenmeister is working intensively on a technologically feasible reduction in additives. This means, for example, that more and more natural flavors (LINK AROMENS) are used in the production of our baked goods.
Essentially, we do not use preservatives (LINK PRESERVATIVES). n addition, we avoid artificial colors as far as possible (LINK DYES).
FAQ
Sweet snacks and cakes are tasty luxury foods. As part of a healthy and balanced lifestyle, there is nothing wrong with enjoying biscuits, cakes and treats. Children find it difficult to judge the right amount and depend on the support of adults.
Sustainability and the protection of human rights and their improvement have been important to us for many years. Accordingly, we are fully committed to the implementation of the UN guidelines on human rights and are constantly working together with suppliers and business partners to expand them. The raw materials are selected according to high quality standards and our sustainability criteria. We regularly check compliance with these standards. To our Code of Conduct
In general, you will find products of the brand Kuchenmeister in the entire German food trade. Part of the product selection you receive is seasonal. The supermarket chains offer some baked goods exclusively as promotional items, which we produce specifically for this promotion.
You can find the products under the Kuchenmeister brand and some under the brands of the food trade. Would you like to order products? (LINK online shop).
Kuchenmeister is a food processing company with very high quality standards. We pursue high hygiene and quality standards, which are specified at an international level. Of course, we would like to comply with these in order to guarantee the highest possible level of food safety, especially for our customers. We therefore ask for your understanding that we cannot offer any guided tours.
You are welcome to combine a trip to Soest with a visit to our factory outlet.
Our factory sales outlet in Soest welcomes you with an abundance of delicacies. We have approximately 250 products in stock for you at all times, including "baumkuchen" (a German variety of "spit cake"), cake, stollen, gateaux, waffles and much more. In addition to this, we offer various alternating, reasonably-priced second-choice products. As a result of the brisk demand, we request that you register bus tours in advance, please use our contact form below.
Opening times:
Monday - Friday: 8.00 am - 7.00 pm
Saturday: 8.00 am - 2.00 pm
even in Covid-19 – Times
Phone: +49 (0) 29 21 / 78 08 – 0
available by phone Mon. - Fr. from 8:00 a.m. to 4:00 p.m
Lange Wende 6, 59494 Soest
The support of small and large causes with a donation is a big concern of the Kuchenmeister GmbH. Recently, however, requests for donations to our house have increased significantly. It is not possible for us to meet all of these concerns, which are certainly often good and justified. Therefore, the concept of our social commitment focuses on supporting clubs and institutions in Soest.
In this day and age we use almost exclusively digital media and do not use caps, keychains, etc. for distribution. Accordingly, we cannot respond positively to requests in this regard.
You are welcome to contact us via our contact forms. Please use this form for complaints and this form for general inquiries.
Complaints
Please keep the product you are complaining about until the complaint has been finally processed.
We reserve the right to request these.